Please read these Terms and Conditions carefully before using the http://www.monilijewellers.com/ (‘’The site’’). This website is operated by Grace Diamonds FZCO. Throughout the site, the terms “we”, “us” and “our” refer to Grace Diamonds FZCO. You will find information on orders, returns, security and privacy on other pages of the site and these pages shall be incorporated into these terms of service.
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of 18 years or more to purchase items from the site. If you are under 18 years, you may by giving us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
If you wish to purchase any product or service made available through the Service ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation.
PRODUCT PRICING AND INFORMATION While every effort has been taken to ensure that the information and prices displayed on the Website are true and current, it is possible that there may be errors whether due to data-entry or system errors. We reserve the right to correct any and all errors when they do occur, and we do not honour inaccurate or erroneous prices. If you have any questions, please do not hesitate to contact us via our contact page.
IMAGES AND CONTENT Some products may appear larger or smaller than their actual size in our photographs; and since every computer monitor is set differently, colour and size may vary.
INTELLECTUAL PROPERTY RIGHTS We are the owners of the site and holding an official license of all intellectual property right in this site and in all the content published here. All text/content, photographs, illustrations, designs, site layout, other text or script that are part of this site along with software complications are protected by copyright, trademark and design right are owned or controlled by Grace Diamonds FZCO. All rights are reserved. The material on this site and the site as a whole are intended solely for personal, non-commercial use. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service.
MODIFICATIONS TO THE SERVICE AND PRICES Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. The price change will be effective subject to conversions in currency rate fluctuations or gold rate.
TRADEMARKS All trademarks of Grace Diamonds FZCO and its licensors may not be copied, imitated or used, in whole or in part, without the prior written permission from Grace Diamonds FZCO. You may not use any meta tags or any other “hidden text” utilising “Grace Diamonds FZCO” or any other name, trademark or product or service name of Grace Diamonds without our prior written permission. All other trademarks, registered trademarks, product names and Grace Diamonds names or logos mentioned in our Website are the property of their respective owners.
THIRD-PARTY CONTENT Grace Diamonds may provide links to web pages and content of Third Parties (‘Third Party Content’) as a service to those interested in this information. Grace Diamonds does not monitor or have any control over any Third Party Content or Third Party Website. Grace Diamonds does not endorse any Third Party Content and can make no guarantee as to its accuracy or completeness. Grace Diamonds does not represent or warrant the accuracy of any information contained therein and undertakes no responsibility to update or review any Third Party Content. Users use these links and Third Party Content contained therein at their own risk.
ACCURACY OF BILLING AND ACCOUNT INFORMATION We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address, mobile number and credit card numbers/debit card number and expiration dates so that we can complete your transactions and contact you as needed.
RETURNS Customer satisfaction is our priority if you are not satisfied with your purchase you have the right to return or exchange or cancel the order, subject to return policy by us. To imply the same, please notify our online team within 15 days of receiving the order by e-mail at email@example.com call us on +971568747305 For further details, please review the ‘Returns Policy’ section
These Terms as well as your access to our Website is subject to and governed by the laws of United Arab Emirates as applied in the Emirate of Dubai without giving effect to conflicts of law principles thereof. Any dispute regarding this Terms or our handling of your Personal Information and General Information is subject to the exclusive jurisdiction of the Courts in Dubai.
CONTACT INFORMATION Feedback or query about the Terms of Service should be sent to us at firstname.lastname@example.org. Or, you may contact us through social media, or by calling us on +971568747305
RETURN AND REFUND POLICY Please contact us within 15 days of receiving your order and we will arrange to pick up the jewellery. Once it has been received by our team, we can arrange to exchange or refund the amount to you. You can notify our Online Team for a return request by contacting us at email@example.com
1. Your returned item must arrive at our office no later than 15 days after you receive the order. After this time we cannot guarantee that the item will be accepted for refund or exchange. 2. We strongly recommend that you book your return pick-up within 7 days of receiving your order to ensure that it arrives in our office within 15 days. Please contact our customer care for further query. 3. Once your return has been received by our team and it complies with our returns policy, we will refund you by your original payment method. Provided you return to us with purchase invoice and original packaging to ensure the necessary protection when in transit. 4. For Exchange request, your order will need to be refunded and a new order will be placed online. 5. Items must be returned unworn, undamaged and unused with original tags attached. If an item comes with a security tag this must be left on. If the security tag is removed then the returned item will not comply with the returns policy and will not be refunded; 6. We recommend that you return items in their original packaging to ensure the necessary protection when in transit. 7. Returned items will be refunded excluding the cost of shipping 8. We do not accept returns for earrings of any type, nor for any bespoke or made to order jewellery for hygiene purposes and nature of the product. 9. For a refund, If the item is not as per our satisfactory standard we are permitted by law to reduce the refund amount by the reduction in the value of the item.
Defective or Damaged If the order sent by us is damaged or defective or wrong item, please contact the customer care as soon as possible. We will replace, repair or refund the amount immediately with no questions asked policy. Kindly note to return the item within 15 days of receiving the order.
COLLECTION AND USE OF INFORMATION Grace Diamonds Website (hereafter referred to as the ‘Website’) allows users to browse content pages and product catalogues without revealing any personal information whatsoever. However, you may choose to sign up to receive communication from Grace Diamonds whether in the form of a newsletter or email. Here your email address is stored in our secure database.
When you register an account or place an order on the Website, personal information is required in order to complete the request successfully. Such personal information is necessary and includes, but is not limited to; name, address, contact number and email address information. We may use the information we collect about you to: (a) facilitate your order and provide the services you request; (b) confirm and track your order; (c) respond to your enquiries and requests; (d) prevent and detect fraud or abuse; (e) improve our Website, service, product offerings, marketing and promotional efforts; (f) understand customer demographics, preferences, interests and behavior; and (g) contact you via email, mail or telephone regarding products or services that we believe may interest you.
SHARING OF PERSONAL INFORMATION All information collected on the Website remains the property of Grace Diamonds and will not be shared or disclosed to any Third Party, unless required in terms of the following: (a) To our shipping provider in order to courier an order (b) To our payment gateway provider in order to confirm and process a transaction (c) If requested by a registered financial provider (bank) in order to, but not limited to, verify a transaction; and/or to prevent abuse and/or fraud (d) If requested by law
ACCESSING AND UPDATING PERSONAL INFORMATION You can change or update your personal information by accessing your Account on the Website, or you may email or phone us for any changes to your personal details.